COVID-19
As the Coronavirus (COVID-19) continues to affect businesses throughout the world, we are reaching out to inform you, our worldwide customers and suppliers.
The safety of our employees, customers and suppliers is extremely important to us. In our Upstate NY facility, hygiene practices, social distancing, and contingency order processing plans are in place to try and meet your current needs.
Classic Automation serves key industries vital to combating the Coronavirus pandemic. These include critical manufacturing processes such as pharmaceuticals, food and beverage, pulp and paper, utilities and more. As always, ‘We help keep the world’s production running’ – and it is important that we continue to operate with this in mind.
Automation Parts – Our online store is open 24/7 for order placement. On-site inventory has been increased recently to fill our newly expanded warehouse. This includes both new and refurbished automation parts in stock. Our customer service team is available for phone calls from 7:00 am to 6:00 pm EST. For sales inquiries, email us at sales@classicautomation.com.
Repair Services – We continue to accept parts for repair services with staggered working hours for our team of repair technicians.
Shipping – We are taking great care to make sure that your orders are safely handled and packaged.
Receiving – All incoming packages and mail are thoroughly UV exposed to reduce pathogens on box surfaces and open contents.
Visitors – Currently only contractors essential to keeping our immediate operations running are allowed on site, and only after vetting for infection risk.
Changes Implemented – Our employees have been practicing and continue to follow the recommended hygiene and social distancing guidelines. Air travel for work has been suspended for employees and facility visits are postponed. Advanced UV light air sanitizers have been installed in the building HVAC system.
Order Status – If your order is being impacted, we will communicate with you as soon as possible.
The safety of our employees and our customers is extremely important to us.
If you have any questions, please do not hesitate to contact us at +1 (585) 241-6010 or email sales@classicautomation.com.