SHIPPING INFORMATION
Carriers
Unless otherwise specified, we will ship your order via FedEx Ground. We can also ship via UPS (United Parcel Service), DHL, TNT or USPS (US Postal Service). When requested, your account number can be used.
We can ship small packages “cargo-mode” if you require full paperwork for special situations such as letters of credit.
Heavier items can be shipped on pallets or crates. We can arrange LTL freight, ocean or air transport for you or work with your freight forwarder.
Urgency
We normally ship FedEx Ground in the US and Canada and FedEx International Economy to all other locations.
If you require any other types of urgency or carrier, we need you to clearly specify this information on your order.
Non-urgent items will typically ship in 3 or 4 days depending on our testing order backlog. We can often ship urgent orders the same day. We do not charge extra for this, but base it on your use of expedited shipping options. Let us know how urgent your requirements are and we will do our best to ship the same day you order.
It is also possible to do same day (counter-to-counter, or point-to-point) shipments for emergency situations.
Shipping Charges
Shipping charges can be determined by completing an order or quote online. We can also provide this for you if you contact us by phone, fax, or email.
The product prices do not include shipping or insurance. Our default method is to pre-pay the shipping and add it to your invoice. We charge the standard UPS rates. We do not normally charge handling fees.
We will gladly provide shipping quotes if requested, and can also provide weight and dimensions. If you require a Pro Forma Invoice, please let us know if you want us to quote shipping or if you will use your carrier account number.
FOB Point
Most items will ship from our headquarters in Webster, New York in the US. Webster is a suburb of Rochester, and is about 300 miles (approximately 500 km) northwest of New York City.
Tracking
We will normally send you the tracking number of your shipment via e-mail once the item has shipped. For this reason it is important that you include your e-mail address on your registration or quote.